Custom Bulldog Patch & Chainstitch Sweatshirt

The perfect winter staple! It is very cozy. I always get so many complements on it whenever I wear out.

Beautiful sweatshirt love the bulldog patch

I love it. Its so soft

I ordered this sweatshirt Nov 29th, received a tracking number Dec 19th and my order was never shipped / never arrived. Ive emailed 2x asking what's going on, and have received no response. I got 2 random return request emails?? But never received anything and never asked for a return, just an update. Ive ordered from Duke before and had a great experience. I need an update/resolution before I take this up with my bank.

This arrived late, missed Christmas and with a stain. The word disappointed doesn’t quite do the feeling justice. This is our 5th of your shirts. The quality is massively gone downhill as this honestly feels like it was worn and washed poorly. Our others are years old and still softer than this is new. We have been very vocal and supportive of the brand and this is a huge let down. What’s more, my wife also ordered one and that one is of equally bad quality.
Guys, what happened to you?
Please let me know how you can fix this.