Orders are processed Monday - Friday (excluding holidays) and are shipped domestically using USPS within 48 hours of receipt. Please allow 5 - 7 business days to receive online orders. When your order is shipped, you will receive an email confirmation with the tracking number for your shipment.
In the event that a product is temporarily out of stock, you have the option of being notified once the item is restocked.
RETURNS & EXCHANGES
If, for any reason you are not satisfied with your Duke & Winston online purchase, we will gladly exchange or fully refund your order, provided that all items are returned in their original condition, unworn, unwashed. Online purchases can only be exchanged/refunded within 15 days of original ship date. No returns or exchanges on clearance and sale items.
PLEASE NOTE: Original shipping and handling charges are 100% refunded on returns but customers are responsible for shipping costs back to us.
For any further queries relating to Returns and/or Exchanges including return forms and address, please contact us at firstname.lastname@example.org
We are also interested in the following:
- Press opportunities -
- Wholesale inquiries -
- Brand collaborations & partnerships -
Also very open to ideas & opportunities to work with dog rescue organizations