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Christmas and bulldogs ? YES PLEASE. Duke & Winston does it again! 😍 Great quality and cutest apparel.
The shirt is a little lighter than I had imagined. Very cute design on shirt. However, I was very disappointed that the shirt arrived AFTER Christmas as I had planned to wear it prior to Christmas. I ordered the shirt on Dec 1 and emailed you on Dec 15 asking why it had not shipped. I received no communication until Dec 21 explaining your problems with staffing, shipping , etc…As of right now, I will not be purchasing anything from your company because of this problem. Thank you
Hi Lise,
We are truly sorry for the disappointment and inconvenience caused by the delay in receiving your Christmas Bulldogs Long Sleeve Tee. We understand how important it is to have the shirt in time for the holiday season and we apologize for not meeting your expectations.
We would like to apologize for the delay in our communication as well. Our team has been experiencing some challenges with staffing and shipping, which has resulted in delays. This is not our usual standard of service and we are working on improving our processes to ensure that this does not happen again.
As a gesture of apology, we would like to offer you a $50 gift card to use towards your next purchase. We hope this can help compensate for the disappointment and frustration you have experienced. We truly value your support and would love the opportunity to make things right.
Once again, we apologize for any inconvenience caused and we hope to have the opportunity to serve you better in the future.