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So happy with this purchase--the adorable bulldog print is what first got me. When it arrived I was pleasantly surprised at the quality and weight of the sweatshirt. It's not bulky or stiff at all. It's light enough to layer and has a really nice soft, worn-in feel to it.
I ordered my long sleeve Christmas bulldog shirt in November hoping to wear it for the Christmas season or at least on Christmas Day and it did not arrive by Christmas. Super disappointed.
Unfortunately did not arrive for Xmas. Ordered 12/5
Dear valued customer,
Thank you for taking the time to leave a review. We are sorry to hear that your order did not arrive in time for Christmas. We understand the disappointment this would have caused and we apologize for any inconvenience.
We experienced some delays in our production process which unfortunately set back our shipping timeline. However, we did drop off your order to the post office on December 15th. We have been informed that the post office was understaffed and dealing with a high volume of packages during the holiday season, which caused further delays in delivery.
We are truly sorry that you did not receive your order in time for Christmas. As a gesture of our apology, we would like to offer you a $50 gift card towards your next purchase with us. If this is something you would be interested in, please email us at duke@duke-winston.com and we will be happy to arrange it for you.
Thank you for your understanding.
Best regards,
The Duke & Winston team
I ordered a Xmas sweater that is still not here. I have no idea what it looks like in person.
Dear valued customer,
Thank you for taking the time to leave a review. We apologize that you had not yet received your order.
We would like to inform you that we had dropped off your order at the post office on December 15th, however, due to being understaffed during the holiday craze, they have been experiencing delays in delivery. We are truly sorry that you did not receive your item in time for Christmas.
As a gesture of our apologies, we would like to offer you a $50 giftcard. If you would like to take advantage of this offer, please email us at duke@duke-winston.com. We value your satisfaction and hope to make things right for you.
Thank you for your understanding and we hope to hear from you soon.