Please reach out to us at duke@duke-winston.com for help with a return or exchange.

Is it easy to return/exchange items?
We try to make returns & exchanges as easy as possible. Simply email us your order number, a little info about your return or exchange & you'll receive instructions & a prepaid return label via email. 

How soon will I get my refund?
Once we receive your items & after a quick inspection, you'll get your refund typically within 24 hours.

Do you accept international returns or exchanges?
International returns and exchanges are accepted within 30 days of purchase. International customers are responsible for shipping items back to us as we aren't able to provide return labels for international addresses.

What items are returnable?
Items purchased in the last 30 days.
Items that are unused and in sellable condition.

What items are non-refundable?
Items marked as final sale.
Free gifts or promotional items with retail value.